Individuals may win games, but teams win championships! The same principle goes for hosting successful events. TicketLeap's rockstar team is by your side to support you through every step of your event's journey, giving you all the resources you need to succeed. Eager to learn more? Let's dive into how our support team is built for event organizers like you!

What makes TicketLeap's support team so awesome

On top of our powerful event ticketing software, TicketLeap has a friendly support team of experts that differentiates us from the competition. Here are a few of the reasons why organizers choose us to support their events:

1. Real friendly people

We're a team of live event professionals with decades of experience combined and a passion for helping event organizers. In short, we care about you! Our user-friendly system makes it super easy to sell your tickets online in minutes, and we're here to empower you to use it with confidence. Got questions or want to walk through setting something up in our system? You can easily reach us via email or jump on a call with one of our representatives.

2. Support to ALL TicketLeap users

Unlike competitors who require a premium account or subscription to get their full support, we offer all TicketLeap users one-on-one access to our support representatives. That means, not only do you get our full suite of ticketing features for free – you also gain our team of event experts at no cost!

3. Dedicated risk manager

We understand how important it is for you to keep as much money in your pocket as possible. For this reason, we have a dedicated team who fights any and all of your chargebacks. If we catch any suspicious purchase activity as you're selling tickets, we'll contact you regarding potential fraudulent transactions as soon as we catch them. We've won over 50% of chargeback claims filed (nearly 20% above the industry average win rate of 32%), so you can trust us with winning back your chargebacks.

4. Super fast response time

As you organize your latest event, we're available whenever you might need us! Reach us via phone or email, and our rockstar representatives will get back to you within one business day. Our team manages the queue during business hours, and we have someone on call every weekend for emergencies. We understand how valuable your time is, so we strive to get your questions answered clearly and completely the first time.

How our team can help you

Our goal is to have your event ticketing squared away so you can focus on all the other moving pieces of your event, leading up to and well after your event day. Whenever you might need us, here's all the ways we can help:

Visit TicketLeap's help center

As your first line of defense, our help center is extremely robust, easily navigable, and regularly updated to help walk you step by step through our ticketing platform. Think of it as another member of our TicketLeap team, dedicated to your event's success! With over 60 articles on topics from setting up event registration to getting paid after your event, you can easily search for whatever questions or topics you're interested in as you embark on your event organizing journey. With new additions and updates made throughout the year, our team runs a tight ship with our extensive help center!

Contact our representatives

Still have questions after visiting our help center? Maybe you're looking to bounce off some ideas for your event's specific ticketing needs, or you're curious how to pull the best reports to see the most insightful metrics of your event. No problem! We're more than happy to help! Just call us at (877) 849-5327, or send us an email at [email protected].

While our system fully equips you to easily distribute any refunds yourself, we can help your ticket buyers with specific requests like fixing ticket orders, resending their tickets, and investigating unrecognized charges to their credit card. They can simply reach us at [email protected] for assistance.

Free monthly webinars

As an additional way to help level up your events, our support team hosts free training sessions each month. They’ll walk you through how to use different aspects of our ticketing platform, share tips on how to maximize your efforts, and take live Q&A at the end to address any additional questions you have. You can find our upcoming sessions on this page, or visit our blog to check out the webinar recaps!

What other events have to say about TicketLeap customer service

Don't just take it from us! Here are a few testimonials from our clients of what they have to say from their experience working with our team:

Testimonial #1: Shreveport Community Church

"We have used TicketLeap as our platform for selling tickets to our Christmas musical, Songs of the Season, for the last few years. The agents are very quick to respond to emails. Any time we call on the phone for assistance, they are professional, knowledgeable, and always friendly and helpful. We plan to use them for the foreseeable future. Thank you TicketLeap for your help in making our show a success."

Testimonial #2: Fear on the Farm at McCray’s Farm

"We use TicketLeap, and have for several years because of the personalized service and ease of use. Whenever we have an issue, I am able to pick up the phone and talk to someone no matter what hour of the day or night. So, years ago on a Saturday night during one of our busiest nights of the hot season, our system went down and left me in a panic. I didn’t know what to do. I picked up the phone and called TicketLeap, and a real human being answered the phone and walked me through troubleshooting the issue. Within minutes, we were up and running again and able to service our customers and run our attraction. That is the type of service that I’ve come to love and expect from TicketLeap. I also love that during the off-season, I can reach out to them and ask them for help in setting up my ticket types and my page so that it is more appealing to my customers and the general public. In every aspect of customer service for me, the attraction, and our customers, they have been there for us from start to finish. That’s why we have stayed with TicketLeap since the beginning."

Testimonial #3: Gaver Farm

"In 2020, our business needed to pivot to meet requirements for opening due to pandemic restrictions. TicketLeap offers exactly what we need — an online ticket platform that helps us manage crowds, communicate with guests, and allow for add-on sales. TicketLeap's customer service is unmatched. Their personnel are timely and professional when responding to guests and me, the business owner. TicketLeap is responsive to changing needs of businesses and industry standards, easy-to-use, and efficient. The platform is perfect for any size business or event."

Testimonial #4: Rochester Fringe Festival, Inc.

"Our organization has used TicketLeap for over a decade. The TicketLeap staff is wonderful to work with and have always been very helpful in customizing the service to fit the needs of our organization. The platform is extremely user friendly, which is a definite plus given the number of seasonal staff members who need to access the ticketing system."

Get top-notch event ticketing support with TicketLeap

There you have it! Now you know all the ways TicketLeap empowers event organizers from all over with our super user-friendly system. With our team of experts by your side, your ticketing is in safe hands!